Refund & Return Policy

Overview

At YBBD (Yusuf Bhai Bangladesh), customer satisfaction is very important to us. We deal with authentic perfumes and decants, which are sensitive and hygiene-related products. Since perfumes and decants are sensitive and hygiene-related products, our return policy is slightly strict to ensure authenticity and quality.

Customers are requested to check the product upon delivery. If there is any issue, it must be reported immediately to the delivery agent and the product should be rejected.

⚠️ Once the product is accepted after delivery, it will NOT be eligible for return or refund.

We highly recommend recording an unboxing video as proof for any claims.

Eligibility for Returns

To be eligible for a return:

The issue must be identified at the time of delivery
The product must be unused, unopened, and in its original packaging
The product must be rejected immediately in front of the delivery agent
Proof of purchase (invoice/order confirmation) is required
An unboxing video is strongly recommended for verification

Non-Returnable Items

Due to the nature of perfumes and decants, the following items are not eligible for return:

Products accepted after delivery
Used or tested perfumes/decants
Items with broken seals (after acceptance)
Change of mind after purchase
Fragrance preference issues (e.g., “didn’t like the smell”)

Damaged / Incorrect Products

If you receive:

Wrong product
Leakage or broken bottle
Missing item

👉 You must:

Inform the delivery agent immediately
Reject the product on the spot

If needed, contact us with proof (video/images) for further assistance.

Refund Process

If a return is approved:

Refund will be processed via:
- Cash on Delivery (adjustment or return)
- Mobile Financial Services (bKash, Nagad, Rocket, etc.)
Refund processing time: 5–10 business days

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please contact us:

📧 Email: admin@ybbd.com.bd

Exchange Policy

We only offer exchanges if:

The product is damaged, defective, or incorrect
The issue is reported immediately during delivery

To request an exchange:

Inform the delivery agent
Contact our support team with proof

Important Notes

Perfumes and decants are non-returnable after acceptance due to hygiene and authenticity reasons
Small decants or tester products may have slight volume variations (standard filling tolerance).
Fragrance performance (longevity/projection) may vary depending on skin and environment